MCB66 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

This Privacy Policy applies to all personal information collected by MCB66 through the website https://mcb66.best, the mobile application (where available), and all communication channels we use to interact with members and prospective members of our platform.

• 1.1This Privacy Policy defines "personal data" as any information that can be used to identify you, directly or indirectly, including your name, phone number, email address, IP address, and financial transaction records.
• 1.2MCB66 acts as the "data controller" under this Privacy Policy, meaning we are responsible for determining the purposes and means of processing our members' personal data.
• 1.3This Privacy Policy does not apply to third-party websites or platforms that may be linked from the MCB66 platform. You are responsible for reviewing the privacy policies of any other platforms you visit.
• 1.4By continuing to use the MCB66 platform after any amendments to this Privacy Policy are published, you are deemed to have accepted the updated terms.

MCB66 only collects data that is necessary to provide a safe, fair, and responsible service to Malaysian members. The following are the categories of data we may collect:

• 2.1MCB66 collects data directly when you register an account, make a deposit or withdrawal, contact customer support, or interact with any feature on the MCB66 platform.
• 2.2Certain technical data such as IP addresses and cookie data are collected automatically when you visit the MCB66 website, even without registering an account. This data is used for security purposes and to improve the user experience.
• 2.3MCB66 does not collect sensitive information such as biometric data, medical records, religious beliefs, or political affiliations under any circumstances.

MCB66 uses members' personal data for specific, legitimate purposes that are directly related to the provision of our platform services. We do not use your data for any other purpose without your consent.

• 3.1Identity Verification & Eligibility: To verify that you meet the minimum age requirement of 21 years and other MCB66 membership eligibility criteria, and to prevent fraud and underage membership.
• 3.2Financial Transaction Processing: To securely process deposits and withdrawals via your preferred Malaysian payment method — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX — and to ensure your finances are properly managed.
• 3.3Platform Service Provision: To manage your MCB66 account, enable access to games, process Sports Betting and casino wagers, and handle any promotions and bonuses you are eligible for.
• 3.4Security & Fraud Prevention: To detect, investigate and prevent fraudulent activity, money laundering, account misuse, or any activity that violates MCB66's Terms & Conditions.
• 3.5Service Communications: To send important notifications regarding your account, updates to MCB66's Terms & Conditions or Privacy Policy, and relevant security information. These communications cannot be opted out of as they form part of our core service.
• 3.6Platform Improvements: To analyse MCB66 platform usage patterns on an aggregated (not individual) basis, in order to better understand the needs of Malaysian players and improve the user experience over time.
• 3.7Responsible Gaming Support: To monitor gameplay patterns that may indicate signs of problem gambling and to provide appropriate support or self-control tools to MCB66 members who need them.
• 3.8Marketing Communications (with consent): To send you information about new MCB66 promotions, exclusive offers, and platform updates — only if you have given consent to receive marketing communications at the time of registration. You may withdraw this consent at any time.

MCB66 does not sell member personal information. Full stop. That said, in the course of operating the platform, there are certain situations where we need to share data with specific parties — and we want to be completely transparent about this.

• 4.1Trusted Service Providers: MCB66 shares necessary data with third-party service providers that help us operate the platform — including Malaysian payment gateway providers (such as FPX operators, Touch 'n Go, and DuitNow), game providers (such as Pragmatic Play and PG Soft), and cloud service providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
• 4.2Legal Requirements: MCB66 may disclose members' personal data to Malaysian authorities when required to do so under applicable law, a valid court order, or a related financial crime investigation. In such circumstances, MCB66 will endeavour to notify the member concerned (unless prohibited from doing so by law).
• 4.3Fraud Prevention: To protect the integrity of the MCB66 platform and its members, MCB66 may share information related to fraudulent activity or financial crime with relevant fraud prevention organisations.
• 4.4Business Transfers: In the event that MCB66 is involved in any merger, acquisition or sale of assets, member personal data may be transferred to the new entity – however, that entity will be bound by a Privacy Policy that provides at least the same level of protection as the current one.
• 4.5Never: MCB66 will never share members' personal data with third-party advertisers, data brokers, or any party for direct marketing purposes without the explicit consent of the member in question.

MCB66 continuously invests in cybersecurity infrastructure to protect members' personal and financial data. The following layers of protection are in place:

• 5.1256-bit SSL Encryption: All communications between your browser or app and MCB66's servers are encrypted using TLS/SSL with 256-bit keys. This ensures that data transmitted – including login credentials and MYR transaction details – cannot be intercepted or read by unauthorised parties.
• 5.2Stored Data Encryption: Sensitive data stored in MCB66's database — particularly passwords, financial information, and identification numbers — is encrypted using robust cryptographic algorithms. Your password is never stored in plain text.
• 5.3Internal Access Controls: Access to MCB66 member personal data is restricted to staff who genuinely require it to carry out their responsibilities. All access is automatically logged and monitored to detect any suspicious activity.
• 5.424/7 Monitoring: MCB66's security systems are monitored around the clock by automated intrusion detection tools and our cybersecurity team. Any suspicious activity — whether from external or internal sources — will trigger an alert for immediate action.
• 5.5Two-Factor Authentication (2FA): MCB66 provides and encourages the activation of 2FA for all member accounts. With 2FA enabled, even if someone obtains your password, they will still be unable to log in without the verification code sent to your device.
• 5.6Regular Security Testing: MCB66 conducts regular penetration testing and security audits by independent external parties to identify and address any vulnerabilities in our systems before they can be exploited.

MCB66 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use and their purposes.

• 6.1Essential Cookies (Required): These cookies are essential for the basic functionality of the MCB66 platform – including maintaining your login session, saving language preferences and ensuring security features work correctly. The MCB66 platform will not function properly without these cookies.
• 6.2Performance & Analytics Cookies: We use analytics cookies to understand how members interact with the MCB66 platform — which pages are visited most, how much time is spent, and where members encounter difficulties. This data is used in aggregate form to improve our platform.
• 6.3Functional Cookies: These cookies allow MCB66 to remember your preferences — such as your favourite game types, odds display settings, and other account configurations — to deliver a more personalised and comfortable experience.
• 6.4You can manage or delete cookies through your web browser settings at any time. However, deleting or blocking essential cookies may affect the functionality of the MCB66 platform and require you to log in more frequently.
• 6.5MCB66 does not use third-party cookies for targeted advertising or to track your activity outside the MCB66 platform.

As an MCB66 member, you have important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• 7.1Right to Access: You have the right to request a copy of the personal data MCB66 holds about you at any time. We will provide this information within 30 days of receiving your request.
• 7.2Right to Rectification: If you find that any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Updates can be made directly through your MCB66 account settings or by contacting support.
• 7.3Right to Erasure: You may request the deletion of your personal data when it is no longer needed for the purpose it was collected, subject to MCB66's legal obligations to retain certain records (such as financial transaction records for audit purposes).
• 7.4Right to Object to Marketing: You may withdraw your consent to receive MCB66 marketing communications at any time by clicking the "unsubscribe" link in any of our marketing emails or by contacting support@mcb66.best.
• 7.5How to Exercise Your Rights: To exercise any of the above rights, contact the MCB66 Privacy team by email at support@mcb66.best with the subject line "Data Privacy Request". Please include your MCB66 username and the type of request you are making to help us process it promptly.

• 8.1MCB66 retains member personal data for as long as your account remains active or as long as it is needed to provide services to you. Data that is no longer required will be deleted or anonymised on a regular basis.
• 8.2Financial transaction records (including MYR deposits and withdrawals) are retained for a minimum of 7 years from the transaction date, in accordance with Malaysian accounting requirements and applicable financial regulations.
• 8.3When you close your MCB66 account, your personal identification data will be deleted or anonymised within 90 days, except for data that must be retained to comply with legal obligations or to resolve any outstanding disputes.
• 8.4Data related to fraud or platform abuse cases may be retained for an extended period for investigation, legal action, or to prevent recurrence of the same behaviour.
• 8.5Customer support communication records (including Live Chat logs) are retained for 2 years for quality control purposes and to resolve any disputes that may arise at a later date.

MCB66 takes the protection of minors extremely seriously. Our platform is strictly prohibited for use by any individual under the age of 21.

• 9.1MCB66 does not knowingly collect or process personal data from individuals under the age of 21. Should we discover that such data has been collected inadvertently, we will take immediate steps to delete it.
• 9.2MCB66 uses an age verification system during registration and reserves the right to request age verification documents (such as a copy of your MyKad) at any time to ensure compliance with the minimum age requirement.
• 9.3Parents or guardians who discover that their minor child has registered an MCB66 account or accessed this platform are urged to contact us immediately at support@mcb66.best. We will close the account and delete all associated data within 48 hours.

• 10.1MCB66 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect member data.
• 10.2For material amendments — changes that significantly affect how we use your personal data — MCB66 will notify members via their registered email address at least 14 days before the changes take effect.
• 10.3The "Updated" date at the top of this page always reflects the date this Privacy Policy was last amended. We encourage you to review this page periodically.
• 10.4Continued use of the MCB66 platform after any Privacy Policy amendments come into effect will be deemed as your acceptance of the updated terms. If you do not agree with the amendments, please cease using the platform and contact us to close your account.

If you have any questions, concerns or requests regarding MCB66's Privacy Policy or how we handle your personal data, we strongly encourage you to get in touch. We will make every effort to provide a satisfactory response within a reasonable timeframe.

• 11.1Privacy Email: Send an email to support@mcb66.best with the subject line "Data Privacy" for enquiries requiring further clarification or to exercise your data rights. We aim to respond within 5 business days.
• 11.224/7 Live Chat: For quick or urgent privacy questions, use the Live Chat available on the MCB66 platform at any time. Our support team operates in Bahasa Melayu and will assist you promptly.
• 11.3All privacy enquiries will be handled in strict confidence. Any information you share when contacting us about a privacy matter will be used solely to resolve your enquiry and for no other purpose.